FAQ

WAYS often works closely with other professionals in the community who are also offering help. With your permission, we will communicate with other professionals to make sure that services are coordinated to meet your needs.

For children, youth and their families, services are provided at no direct cost. Some WAYS programs are “fee-for-service” and this means the fee is paid by a Children’s Aid Society to WAYS, on behalf of a child or youth in their care.

From time to time there may be a waiting list for some programs, but in most situations, we can provide service soon after it is requested. Each program and the demand for service varies at different times, so it is best to ask this at the time of referral.

Yes, your worker will include you in all stages of the planning and review of your treatment plan and will ask you about your goals and preferences. Your worker will also talk to you about the likely risks and benefits of participating in certain types of services, or choosing not to.

If you are 12 years of age or older you can request services without the participation of your parents. In some cases it may be helpful to include them, and if so, we’ll talk with you about the pros and cons, but you have the right to make the final decision.

All youth who need our services are welcome to participate, and we support youth who are challenged by a wide range of issues. Youth we work with may be exploring gender identity and/or sexual orientation, or need help during a life transition. They will be supported to explore and embrace their individuality and identity.

The staff at WAYS are committed to supporting youth in a variety of challenging circumstances. Staff have a variety of educational backgrounds and training as Child and Youth Workers, Social Service Workers and other related disciplines.

Every client at WAYS is given a copy of a complaint procedure at intake, but you can ask any staff member at any time for it. WAYS takes every complaint seriously and we will work with you to resolve the problem.
Complaint Procedure

Yes, WAYS can offer more help if the young person has not yet had their 18th birthday. If the 18th birthday has passed, our staff can help you find the right service that you need now.

WAYS is an accredited child and youth mental health organization, which means we meet rigorous standards set by the Canadian Centre for Accreditation. We also have an ongoing program of Quality Improvement. We regularly ask the youth and families involved with our services and our community partner agencies for their feedback and suggestions.