Privacy Policy

The employees, volunteers, students and staff of WAYS Mental Health Support (“WAYS”) are bound by law and ethics to keep your personal health information (or your child’s personal health information, if you provide that to us) private and secure.

Your personal health information and that respecting your child is shared among all of the team members who provide care and assistance for you, including the staff of WAYS as well as your doctors, nurses, care givers and other health professionals who assist you and who require information from WAYS. We may also collect from, use and disclose your personal health information to others, as permitted by law, such as other health care providers involved in your care.

You or a person who can make decisions for you regarding your personal health information have the right:

  • To understand why we are collecting, sharing or using your personal health information
  • To see or obtain a copy of your personal health information
  • To request that a correction be made to your personal health information
  • To ask us not to give out your personal health information to others, including your health care providers – we will not give out this information unless permitted or required by law to do so; and
  • To be told if your personal health information is stolen, lost or improperly accessed

We are committed to safeguarding the privacy and security of your personal health information. We will:

  • Obtain your consent when collecting, using and sharing your personal health information, except in certain limited circumstances as required by law
  • Collect only the information that may be necessary for your care
  • Keep accurate and up-to-date records
  • Not share or use a client’s personal health information for purposes other than facilitating or providing care and treatment or otherwise assisting clients; and
  • Safeguard both the physical and electronic medical records in our possession

In order to maintain and confirm the highest quality of service, on a regular basis WAYS will participate in the Children’s Mental Health Accreditation Program. In section 39 of the Ontario Health Information Protection Act (PHIPA) mental health agencies may generally disclose personal health information for this purpose. If you do not wish your personal health information to be used in this manner, please inform the Director of Administration and Finance, in writing.

Please be advised that we securely store client records, which includes personal health information, for a minimum of 20 years after the date you are no longer actively involved in any of our services/programs. As well, you and/or your guardian will be given copies of treatment reports generated by WAYS pertaining to your involvement in our service/program.

If you have any questions regarding the collection, use or disclosure of your personal health information, please speak to our Executive Director who can be reached at 519-432-2209.

For a complete description of the information practices at WAYS please refer to our Privacy Policy, which can be obtained upon reqeust.

The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed. For more information about your privacy rights, or if you are not able to resolve a problem directly with the WAYS and wish to make a complaint, contact:

The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario, M4W 1A8
Toll Free: 1-800-387-0073