WAYS Mental Health Support is OPEN and responding to the mental health needs of our community’s children, youth and families during the COVID-19 crisis. We are committed to safely serving existing clients and are also welcoming new children, youth and families who need our help.

Our CRISIS lines continue to operate 24/7

For Immediate Support Please Call
London (519) 433-0334 or Chatham-Kent (519) 354-4095

To speak with someone about a referral to our Community Support Programs in Chatham-Kent call (519) 354-2065 and in London-Middlesex (519) 433-0334.


Our number one priority remains the health and safety of our staff and those we serve. To prevent the spread of COVID-19, we have implemented a number of preventative measures in accordance with Public Health guidelines. We are committed to doing our part to stop the spread of COVID-19 and these measures will remain in place until further notice.


  • To support social distancing, WAYS head office is currently closed to the public. Our administrative team is working from home where possible and available to respond to email and phone messages.


  • Our live-in program staff continue to provide shelter, safety and comfort to youth in our care. At this time, we have restricted visitors to the homes and implemented daily symptom screening, provided staff and youth with personal protective equipment (PPE) and increased cleaning protocols to keep our staff and youth safe and supported at this time.


  • Our team continues to work closely with child welfare agencies to safely bring vulnerable children into loving foster homes. Immediately upon a child’s arrival, the foster family enters a 14-day isolation period to ensure the protection of the family and the community.


  • London-Middlesex and Chatham-Kent staff continue to support their existing clients through the use of technology. All face-to-face appointments have been redirected to telephone support at this time while we work to acquire the technology and platforms necessary for secure video conferencing in order to support families face-to-face.


With the situation evolving daily, here are some helpful links to keep you informed during the COVID-19 pandemic. Please note, these links are provided for information purposes only. They are not a substitute for medical advice and our inclusion here does not constitute our endorsement of the information provided.

Telehealth Ontario

Fast, free medical advice – call 1-866-797-000

Children’s Mental Health Ontario

Government of Canada

Government of Ontario

City of London

Public Health – London

Public Health – Chatham